Terms & Conditions
PRICES AND DELIVERY FEES
The prices listed on the product page at the time of your order apply to orders. These prices are exclusive of taxes, and the final prices (taxes included) are displayed on the shopping cart page.
We provide multiple payment options to make the ordering process as simple as possible.
a. Credit card – We accept VISA and Master Cards
b. Bank Transfer – If you wish to pay by bank transfer or deposit, please contact us at 0717952765 or WhatsApp 0717611617, and the necessary information will be provided.
c. Mobile Payments – eZ cash and Mcash are now available on feboutique.lk. However, to ensure the transaction was successful, please contact us at 0717952765 or WhatsApp 0717611617.
d. Cash on delivery – You can choose cash on delivery and pay the delivery agent when the package is delivered
DELIVERY
Delivery will only be given to the shipping address provided by you. It is your responsibility to collect the package at the given address during regular working hours.
The package can be delivered within 1-7 days and preorders can be delivered within 7-14 days and the delivery team will contact you prior to delivering the package. Delivery times may vary due to delivery volume, road traffic, weather conditions and so on.
After a successful transaction, feboutique.lk will receive an e-invoice, and your order will be confirmed via email.
If you choose to pay via bank transfer, you will still receive a soft copy of the bill via email or the same communication channel you used to contact us.
Following a successful transaction, feboutique.lk will receive an e-invoice, and an order confirmation email will be sent to you.
If you choose to pay by bank transfer, you will still receive a soft copy of the bill via email or the same communication channel you used to contact us.
RETURNS
We only have an exchange policy and will not accept returns.
If the item has a manufacturing defect, please notify us within three 3 days of delivery and we will take measures to arrange a new product.
To complete a return, call us at 0717952765 or WhatsApp 0717611617 to request a Return. Please include:
– Name
– Address
– Email Address
– Order Number
– Picture / Video of the exchange
– Reason for your exchange
EXCHANGES
If you ask for an exchange, it can be done. You must contact us with an exchange request within 3 days of receiving the package.
The delivery fee, which will be charged in Rs. 300, will be added to the exchange.
One exchange request per person will be honored; multiple exchange requests will not be honored.
To complete an exchange, call us at 0717952765 or WhatsApp 0717611617 to request an Exchange. Please include:
– Name
– Address
– Email Address
– Order Number
– Item number(s) to exchange
– Reason for your exchange
We will get back to you within 1-5 working days at the provided contact details to complete the exchange.
IMAGE RIGHTS
Under Sri Lanka’s Intellectual Property Act, all copyrights are reserved.
It is forbidden to copy, publish, or utilize feboutique.lk products or pictures without authorization.
SECURITY OF DATA
You will be required to give personal information as part of the registration process to become a customer on feboutique.lk.
We need this information to handle the contracts made through feboutique.lk.
All personal information is kept private and will be handled by us in compliance with all applicable legal requirements.
Through our payment gateways offered by payhere, feboutique.lk uses the most recent encryption techniques to protect your privacy when making online payments.
CONTACT
For more information about our terms and conditions, or if you have any questions, or if you would like to make a complaint, please contact us.
Phone: 0717952765
WhatsApp: 0717611617
Email: info@feboutique.lk
Last updated: 2022-12-1